Terms and Conditions

§1 Preliminary Provisions

The online store Alivio Cosmetics, available at the website aliviocosmetics.pl, is operated by BR Borowski Gąsowska sp.j., ul. Piaskowa 2c/16, 18-100 Łapy, registered in the National Court Register by the District Court in Białystok, XII Commercial Division, under the number KRS 0000301471, NIP 9661942413, REGON 200200112.

Business address: ul. Harcerska 8, 18-100 Łapy.

These terms and conditions are addressed to Consumers and set out the rules and procedures for concluding a Distance Sales Contract with a Consumer through the Store.

§2 Definitions

  1. Consumer – a natural person entering into a contract with the Seller within the framework of the Store, the subject matter of which is not directly related to their business or professional activity.
  2. Seller – BR Borowski Gąsowska sp.j., ul. Piaskowa 2c/16, 18-100 Łapy, registered in the National Court Register by the District Court in Białystok, XII Commercial Division, under the number KRS 0000301471, NIP 9661942413, REGON 200200112.
  3. Client – any entity making purchases via the Store.
  4. Entrepreneur – a natural person, legal person, or organizational unit without legal personality that is granted legal capacity by a separate statute, conducting business in their own name and using the Store.
  5. Store – the online store operated by the Seller at the website aliviocosmetics.pl.
  6. Distance Contract – a contract concluded with the Client within an organized system for concluding contracts at a distance in accordance with the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827).
  7. Terms and Conditions – these terms and conditions of the Store.
  8. Order – the expression of the Client’s will submitted via the Order Form with the direct aim of concluding a Sales Contract for one or more Products with the Seller.
  9. Account – the Client’s account in the Store, in which the data provided by the Client and information about the Orders placed by them in the Store are collected.
  10. Registration Form – the form available in the Store that enables the creation of an Account.
  11. Order Form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Shopping Cart and specifying the terms of the Sales Contract, including the method of delivery and payment.
  12. Shopping Cart – a software element of the Store in which the Products selected by the Client for purchase are visible, and which also allows setting and modifying the details of the Order, in particular the quantity of products.
  13. Product/Goods – a movable item or service available in the Store that is the subject of the Sales Contract between the Client and the Seller.
  14. Sales Contract – the contract for the sale of a Product concluded or to be concluded between the Client and the Seller via the online Store.

§3 Contact with the Store

  1. Seller’s address:
  2. ul. Harcerska 8, 18-100 Łapy
  3. Seller’s email address:
  4. shop@aliviocosmetics.com
  5. Seller’s telephone number:
  6. +48 604 152 459
  7. Seller’s bank account number:
  8. 27 1020 1332 0000 1502 0383 5717
  9. The Client may contact the Seller using the addresses and telephone numbers provided in this section.
  10. Telephone contact with the Seller is available from Monday to Friday, from 9:00 to 15:00.

§4 Technical Requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required:

  • End devices with Internet access and a web browser such as Mozilla Firefox, Chrome, Opera, Microsoft Edge, or Safari.
  • An active email account.
  • Enabled support for cookies.

§5 General Information

  1. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online Store with the Client’s technical infrastructure.
  2. Browsing the Store’s assortment does not require the creation of an Account. Placing orders by the Client for Products available in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of these Terms and Conditions or by providing the necessary personal and address data that enable the Order to be processed without creating an Account.
  3. Prices listed in the Store are given in Polish złoty and are gross prices (including VAT). The prices of goods do not include the cost of delivery, which is specified for each product.
  4. The final (total) amount payable by the Client consists of the Product’s price and the delivery cost (including fees for transport, delivery, and postal services), about which the Client is informed on the Store’s pages during the ordering process, including at the moment of expressing the will to be bound by the Sales Contract.
  5. When the nature of the subject matter of the Contract does not allow, upon reasonable evaluation, the prior calculation of the final (total) price, information about the method of calculating the price, as well as the fees for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.

§6 Creating an Account in the Store

  1. To create an Account in the Store, the Registration Form must be completed. It is necessary to provide true data: first and last name, address, and contact telephone number.
  2. Creating an Account in the Store is free of charge.
  3. Logging into the Account is done by entering the login and password set up in the registration form.
  4. The Client may, at any time and without providing any reason and without incurring any costs, delete the Account using this page.

§7 Order Placement Rules

In order to place an Order, the following steps must be taken:

  1. Log into the Store (optional);
  2. Select the Product that is the subject of the Order, then click the “Add to Cart” button;
  3. Log in or use the option to place an Order without registration;
  4. If the option to place an Order without registration is chosen – fill in the Order Form by entering the recipient’s data and the address to which the Product is to be delivered, choose the type of shipment (method of delivery of the Product), and enter the billing details if they differ from the recipient’s data;
  5. Click the “I Order and Pay” button and confirm the Order;
  6. Choose one of the available payment methods and, depending on the chosen payment method, pay for the Order within the specified deadline.


§8 Angebotsmethoden für Lieferung und Zahlung

  1. The Client may choose from the following methods of delivery or collection of the ordered Product:
    • Courier delivery,
    • Delivery to the Inpost parcel locker.
  2. The Client may choose from the following payment methods:
    • Electronically: PAYU.

§9 Execution of the Sales Contract

  1. The conclusion of the Sales Contract between the Client and the Seller occurs after the Client has previously placed an Order via the Order Form in the online Store in accordance with § 7 of these Terms and Conditions.
  2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. The confirmation of the receipt and acceptance of the Order is made by the Seller sending an appropriate automated email to the email address provided by the Client during the ordering process, which contains at least the Seller’s declaration of having received the Order.
  3. The Seller reserves the right to refrain from processing the Order in the event of a failure of the IT system that forms the basis of the Store’s operation or due to an erroneous or incorrect specification of the price or description of the Product resulting from a gross error or an obvious, unintentional mistake by the Seller.
  4. If none of the circumstances mentioned in §9 point 3 occur, the Order is deemed accepted for processing and the Contract is considered concluded between the Client and the Seller.
  5. In the case where the Client chooses:
  6. Payment by bank transfer, electronic payment, or card payment, the Client is obliged to make the payment within 2 calendar days from the date of concluding the Sales Contract – otherwise the Order will be canceled.
  7. If the Client has chosen a delivery method other than personal collection, the Product will be dispatched by the Seller within the time specified in its description (subject to paragraph 5 of this section) in the manner chosen by the Client during the ordering process.
  8. The start of the delivery period for the Product to the Client is determined as follows:
  9. In the case of choosing payment by bank transfer, electronic payment, or card payment – from the day the Seller’s bank account is credited.
  10. In the case of choosing personal collection of the Product, the Product will be ready for collection by the Client within the time specified in the Product description. The Client will additionally be informed by the Seller via an email sent to the email address provided during the ordering process about the readiness of the Product for collection.
  11. The start of the period for the Product to be ready for collection by the Client is determined as follows:
  12. In the case of choosing payment by bank transfer, electronic payment, or card payment – from the day the Seller’s bank account is credited.
  13. In the case of choosing prepayment with personal collection – from the day the Sales Contract is concluded.
  14. The delivery of the Product is carried out exclusively within Poland.
  15. The delivery of the Product to the Client is subject to a fee, unless the Sales Contract provides otherwise. The costs of delivering the Product (including fees for transport, delivery, and postal services) are indicated to the Client on the online Store’s pages under the “Delivery Costs” section as well as during the ordering process, including at the moment when the Client expresses the will to be bound by the Sales Contract.
  16. Personal collection of the Product by the Client is free of charge.
  17. According to the assurances of the courier company, the shipment should reach its destination within two working days from dispatch (excluding Saturdays). If the shipment does not arrive by that time, we kindly ask for a short message. If the package does arrive, we would also appreciate a brief email confirming that everything is in order. We ask that the package be inspected very carefully upon collection and, in the event of any damage to the package during transport, that a report be drawn up directly with the courier. Failure to draw up such a report in the event of damage is the most common reason for the rejection of a claim by the courier company; therefore, we encourage you, in the case of damage, to have a report drawn up directly with the courier.
  18. The Order processing time comprises the following stages:
  19. Acceptance and confirmation of the Order – the moment when the Order is placed and confirmed by the Store (usually via email or a notification on the website).
  20. Processing of the Order – the stage during which the Store verifies the payment, checks the availability of the goods, and prepares the products for shipment (picking, packaging).
  21. Dispatch – the moment when the package is handed over to the courier company or the Order is made available to the Client at the collection point.
  22. The Order processing time is 2 working days.

§10 Right of Withdrawal from the Contract

  1. The Consumer may withdraw from the Sales Contract within 14 days without giving any reason.
  2. The withdrawal period referred to in paragraph 1 begins upon delivery of the Product to the Consumer or to a person designated by them other than the carrier.
  3. In the case of a Contract covering multiple Products that are delivered separately, in batches, or in parts, the period specified in paragraph 1 begins with the delivery of the last item, batch, or part.
  4. In the case of a Contract that involves the regular delivery of Products for a specified period (subscription), the period specified in paragraph 1 begins from the receipt of the first item.
  5. The Consumer may withdraw from the Contract by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the expiry of the period.
  6. The statement may be sent by traditional mail or electronically by sending the statement to the Seller’s email address or by submitting the statement on the Seller’s website – the Seller’s contact details are provided in § 3. The statement can also be submitted using the provided form.
  7. In the case of electronic submission of the statement by the Consumer, the Seller will immediately send the Consumer a confirmation of receipt of the withdrawal statement to the email address provided by the Consumer.
  8. Consequences of Withdrawal:
  9. In the case of withdrawal from a distance contract, the Contract is deemed not to have been concluded.
  10. In the event of withdrawal from the Contract, the Seller will refund the Consumer using the same payment methods that the Consumer used in the original transaction, unless the Consumer has expressly agreed to an alternative solution that does not incur any costs for them.
  11. In the event of withdrawal from the Contract, the Seller will refund all payments made by the Consumer immediately, and no later than within 14 days from the date of receiving the Consumer’s withdrawal statement, including the costs of delivery of the goods, with the exception of any additional costs resulting from the Consumer’s chosen method of delivery other than the cheapest standard delivery method offered by the Seller.
  12. The Seller may withhold the refund until the Product is received back or until proof of its return is provided, whichever occurs first.
  13. The Consumer should return the Product to the Seller’s address provided in these Terms and Conditions immediately and no later than 14 days from the date on which they informed the Seller of their withdrawal from the Contract. The deadline is met if the Consumer sends the Product before the expiry of the 14-day period.
  14. The Consumer bears the direct cost of returning the Product if, due to its nature, the Product could not be returned via standard postal methods.
  15. The Consumer is only liable for any diminution in the value of the Product resulting from handling it in a manner other than what was necessary to establish the nature, characteristics, and functioning of the Product.
  16. In the event that due to the nature of the Product it cannot be returned via standard postal methods, information on this, as well as on the costs of returning the Product, will be provided in the Product description in the Store.
  17. The right to withdraw from a distance contract does not apply to the Consumer in respect of a Contract:
  18. in which the subject matter is a non-standardized item, produced according to the Consumer’s specifications, or designed to meet their individualized needs,
  19. in which the subject matter is a product delivered in sealed packaging that cannot be returned for reasons of health protection or hygiene once the package has been opened,
  20. for the provision of services, if the Seller has fully performed the service with the Consumer’s explicit consent, who was informed before the commencement of the service that they would lose the right of withdrawal once the service was completed by the Seller,
  21. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

§11 Claims and Warranty

  1. The Sales Contract covers new Products.
  2. The Seller is obligated to deliver to the Client a product free from defects.
  3. In the event that a defect occurs in the product purchased from the Seller, the Client is entitled to make a claim under the statutory warranty provisions in the Civil Code.
  4. A claim should be reported in writing or electronically to the addresses provided in these Terms and Conditions under “Return of Goods.”
  5. It is recommended that the claim include, among other things, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the Client submitting the claim, and the Client’s demand in relation to the defect of the product. A sample claim form is available in Appendix No. 3 to these Terms and Conditions.
  6. The Seller will respond to the claim immediately and no later than within 14 days; if the Seller fails to do so within this period, the Client’s claim is deemed to have been acknowledged as justified.
  7. Goods returned under the claims procedure should be sent to the address provided in § 3 of these Terms and Conditions.

§11 Out-of-Court Dispute Resolution and Claim Enforcement

  1. Detailed information on the possibility for the Consumer to use out-of-court dispute resolution and claim enforcement procedures, as well as the rules for access to these procedures, is available at the offices and on the websites of district (or municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, the Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection:
    • http://www.uokik.gov.pl/spory_konsumenckie.php;
    • http://www.uokik.gov.pl/sprawy_indywidualne.php oraz
    • http://www.uokik.gov.pl/wazne_adresy.php.
  2. http://www.uokik.gov.pl/spory_konsumenckie.php
  3. http://www.uokik.gov.pl/sprawy_indywidualne.php
  4. http://www.uokik.gov.pl/wazne_adresy.php
  5. The Consumer has, for example, the following options for using out-of-court dispute resolution and claim enforcement procedures:
  6. The Consumer is entitled to refer to the permanent consumer conciliation court, as provided in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2014, item 148, as amended), with a request to resolve the dispute arising from the Contract concluded with the Seller.
  7. The Consumer is entitled to refer to the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2014, item 148, as amended), with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer and the Seller.
  8. The Consumer may also obtain free assistance in resolving the dispute with the Seller by using the free assistance of the district (or municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers).cher).

§13 Personal Data in the Online Store

  1. The administrator of the personal data of Clients collected via the online Store is the Seller.
  2. The personal data of Clients collected by the administrator through the online Store are collected for the purpose of executing the Sales Contract.
  3. Recipients of the personal data of Clients of the online Store may be:
  4. In the case of a Client who uses the postal or courier delivery method, the Administrator may provide the collected personal data of the Client to a selected carrier or intermediary executing the deliveries on behalf of the Administrator.
  5. In the case of a Client who uses electronic payment methods or card payment, the Administrator may provide the collected personal data of the Client to the entity handling such payments in the online Store.
  6. The Client has the right to access and correct their data.
  7. Providing personal data is voluntary; however, failure to provide the personal data specified in these Terms and Conditions, which are necessary to conclude the Sales Contract, will result in the inability to conclude the Contract.

§14 Final Provisions

  1. Contracts concluded via the online Store are made in the Polish language.
  2. The Seller reserves the right to make changes to these Terms and Conditions for important reasons, namely: changes in legal regulations, changes in payment and delivery methods – insofar as these changes affect the execution of the provisions of these Terms and Conditions.
  3. For matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; and the Personal Data Protection Act.
  4. The competent court for resolving disputes between the Seller and the Client is the court having jurisdiction over the Seller, namely the Court in Białystok.